Characteristic of Service industry
1. The first important characteristic is that a
service is untouchable.
2. The other important aspect of service and
service provider has a very close relationship. The service provider is
more important that service itself.
3. The
service is a continuance process and long term relationship. for example
you are using an internet connection, only satisfied customer can be
retained.
4. There is no title transfer in
the services. you sell your skill or a virtual product for a agreed
period of time .
5. The services and time
has important relationship. The service diminish with the passage of
time. you can not claim that i was sleeping in the cinema house so
return me the ticket price back . i did not watch the movies.
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