Characteristic of Total Quality Management
In total quality management the quality is maintained
through a structure system and every process is performance with a perfection
to achieve an overall objective i.e. to produce quality product as per the
expectation of the customers.
1. Customer is important: In
Total quality management customer satisfaction is considered to be the most
important aspect of for a successful business and therefore customer is
provided with the best possible product at reasonable price. It is essentials
for Organization to meet the customer expectation /demand in best way due to
high competitive markets.
2. Internal control: A
proper internal control system is operating to ensure that each department is
performing the work with perfection and transferring the quality goods to other
departments for further processing.
3. Prevention approach: defect is the product are prevented rather
than detected and corrected. it is proven that defect correction involve many
cost and it is also damaging for the image of organization, therefore defect
must be prevented rather than corrected.
4. Roles and responsibility:
Roles and responsibility for quality management are defined at all level and
everyone within organization knows its role for the quality insurance. Clarity of
roles is helpful to establish the responsibility for poor quality.
5. Zero Defects Policy: Policy
of zero defects is in place within organization and defects are not tolerated. In
other word there must be a zero tolerance level for defects. This policy is an
effective controlling tool for poor performance or irresponsible behavior
during the process of production.
6. Wastage Elimination:
total quality management believes in effective utilization of resources without
any wastage. It is to be noted that an allowance of expected or normal loss is
made but there is no provision for any loss above that normal or expected loss.
7. Right thing First time:
Total quality management ensures that goods are manufacture without defect at
at first place and there is no feeling within organization that fault may be
corrected later. Relevant procedures and policies must be in place to ensure
the right product at first time.
8. Emphases on costs: There
must be cost emphases within organization that there are number of cost
attached with poor quality and therefore quality must be ensured to save those
costs. Costs emphases are required to establish a control environment within
organization.
