Characteristic of Total Quality Management

Characteristic of Total Quality Management

In total quality management the quality is maintained through a structure system and every process is performance with a perfection to achieve an overall objective i.e. to produce quality product as per the expectation of the customers.

1. Customer is important: In Total quality management customer satisfaction is considered to be the most important aspect of for a successful business and therefore customer is provided with the best possible product at reasonable price. It is essentials for Organization to meet the customer expectation /demand in best way due to high competitive markets.

2. Internal control: A proper internal control system is operating to ensure that each department is performing the work with perfection and transferring the quality goods to other departments for further processing.

3. Prevention approach:  defect is the product are prevented rather than detected and corrected. it is proven that defect correction involve many cost and it is also damaging for the image of organization, therefore defect must be prevented rather than corrected.

4. Roles and responsibility: Roles and responsibility for quality management are defined at all level and everyone within organization knows its role for the quality insurance. Clarity of roles is helpful to establish the responsibility for poor quality.

5. Zero Defects Policy: Policy of zero defects is in place within organization and defects are not tolerated. In other word there must be a zero tolerance level for defects. This policy is an effective controlling tool for poor performance or irresponsible behavior during the process of production.

6. Wastage Elimination: total quality management believes in effective utilization of resources without any wastage. It is to be noted that an allowance of expected or normal loss is made but there is no provision for any loss above that normal or expected loss.

7. Right thing First time: Total quality management ensures that goods are manufacture without defect at at first place and there is no feeling within organization that fault may be corrected later. Relevant procedures and policies must be in place to ensure the right product at first time.

8. Emphases on costs: There must be cost emphases within organization that there are number of cost attached with poor quality and therefore quality must be ensured to save those costs. Costs emphases are required to establish a control environment within organization.